Policies:Returns

Please read the following before returning any item to audioMIDI.com. If you have any further questions, please call us or Email Us.

RA Conditions

audioMIDI.com accepts returns on merchandise within 30 days from purchase date, of most manufacturers, subject to the following conditions and provided a Return Authorization (RA) has been issued. Please call (818) 993-0772 to set up your return. Please see return conditions and policies below:

Items that are not returnable are:

While we would like to assist you directly as much as possible, certain manufacturers’ policies prohibit us from accepting any returns of their opened products. While this policy applies to all software developers, we can sometimes accept returns of software if the advertised system requirements are in error or the manufacture provides us with a path to deauthorize and return the software.

• Books
• Software (only in certian cases approved by the vendor can software be returned)
• Sample/Loop CD's
• Items advertised as B-Stock or Used
• Media (i.e. CD-R's) are not returnable unless defective.
• Any personal items such as Microphones, Headphones, Ear Plugs, In-Ear Monitors, or any other items that touch your mouth, your nose, or are inserted in your ear.
• Disposable products such as cleaning supplies.
• Special Orders.
• Defective Product Returns/Exchanges

Be aware:

• RA numbers are valid for 15 days only.
• Shipping and handling charges are not refundable for general returns. If you receive a damaged package or if you need to return an item as a result of our mistake, we will arrange for the return of the item at our expense. 
• For international customers, please note that shipping and handling charges are not refundable for defective returns.
• Your credit card will be credited or an exchange unit will be sent once we receive and inspect the product. Most credit card companies will post the credit to your account within 48 hours, but it may take up to a month before your credit is posted.
• We sell only new products "in the box" unless identified as "B" stock or "used." From time to time a defective item may slip through a vendors quality control or an item may be damaged in transit. If you need to return a defective product to us, please give us a call at (818) 993-0772 within 5 days of receipt. If the package appears to have sustained damage in transit notify us and the carrier immediately!
• If you suspect the product to be defective, please contact the manufacturer's tech support department to confirm. In the event you are unable to do so, please let us know when requesting the RA.

All defective product returns/exchanges are subject to the following:

• The product must be returned with the original packaging materials, including all warranty cards, manuals, slip covers and any other items.
• A valid RMA number must be issued by audioMIDI.com and displayed clearly on the outside of the package. Packages without an RA number will be refused and returned
• A completed RA form must be included in box to identify whom the return is from and the reason for the return. Please call us at (818) 993-0772 to request a Return Authorization (RA) number. Failure to include this form will result in a delay of processing your credit or exchange.
• RA numbers are valid for 15 days only.
• An exchange unit will be sent out once we receive the product. If you need an advance replacement unit, your credit card will be charged. Upon receipt of the item the charge will be reversed.

Please note about defective product returns/exchanges

Shipping charges are only refundable if the item tests to be defective. Also, please note that non-defective items may be subject to restocking charges. If returning due to a defect or technical issue please contact the manufacturer of the item to confirm the problem. Please make note of who you spoke so that we have reference to quickly submit your return through audioMIDI.com.

International orders:

For international customers, please note that shipping and handling charges are not refundable for defective returns.