audioMIDI's prices are very good and given the
quick response to
my order, I'll be back to buy from audioMIDI.com in the future.
Over and above everything,
responsive customer
service is most important to me and you have
delivered! Thanks
for the quick heads up!
S. Reder (12-28-00)
Not only was that just the right
information I needed, but the
way you gave it to me was SOOOO
refreshingly nice and to the
point. If you have a manager
or supervisor that I could write
to, please give me their e-mail
so I can tell them to give you
a BIG raise and to really be
thankful that you are there working
for them. Thanks again.
N. Moore (12-28-00)
I was really impressed with
the design and navigation of
the website. Lots of really practical
information and everything is
laid out really well, made it
a breeze to find what I needed.
cheers!
M. Goldberg (12-21-00)
Thanks for working so hard to
get my order fulfilled! I will
cancel my order with the other
company based on this information,
so let me know right away if
there is any change in the status
of this shipment. Thanks again
- my son will be so excited!
Dave Knoll (12-15-00)
Thanks a bunch for finding the
CD's I asked you about last week.
I just purchased them from your
site. I am also looking for the
new VST Instrument plugin. I
believe it is called "Melotron".
I will definetly purchese this
when it comes available. Please
notify me when you have it available
to purchese. Thanks for your
prompt service.
A. Ferreri (12-9-00)
Maya, Thanks for the reply...
That would be great. The ES1
was ordered mainly because of
the package deal and it would
be of use in the near future.
Thanks for AudioMIDI's great
service and looking forward to
a continuing relationship.
D. Simpson (11-27-00)
Everything is GREAT and I use
the plug in every day. Thanks
for all the help and the speedy
service.
T. Bethel (11-16-00)
Miriam, You have really saved
the day for us over here with
your quick thinking and excellent
advice. Perhaps I was remiss
in explaining to other folks
what I was trying to accomplish,
but no one seemed to be able
to give me any solutions short
of synchronizing boards, expensive
software, PCI cards, and various
adapters and cords...whew! But
your intuition was right on.
Instead of spending 2,000-10,000
dollars for equipment, we ran
out to Radio Shack and bought
a 3 dollar adapter for the stereo
headphone jack on the back of
the keyboard which let us plug
in left and right RCA cables
into our existing Digital Converter
box. You are the hero of the
week around here now, and I just
wanted to let you know that you
had some real fans out here in
Dayton, Ohio. Thanks again, Miriam...
P. Hirt (11-10-00)
Thank you for your concern for
comfirmation. Although Waves
2.8 is cheeper, I decided to
buy latest ver.3.0. I want the
3.0 Waves Native Gold Bundle
(Mac). You know, I just found
I 'd need to use those new 3.0
plug-ins and try Reverberator
for my latest project (I've got
to finish soon.). Please do send
them off now, Sharon! Sooner
the better! But I always like
this kind of comfirmation! I
love this kindness, Sharon. You've
been very thoughtful to me. Thank
you. I will order always from
you when I need to order.
J. Kojima (10-26-00)
I received my order in perfect
condition and it was sent so
quickly, I'm impressed! Thanks,
and keep me informed on your
product, I will buy from you
again. Midiman recommended you,
they did goooood! Again thanks,
S. Aune (10-13-00)
Thanks. So far, ordering from
your company has been a pleasure.
Keep up the good work. I will
be a very good customer of yours.
M. Dores (10-12-00)
Thanks! Also, thanks again for
noticing the double order. You
guys are almost frighteningly
great to deal with. Cheers,
A. Gillespie (10-10-00)
You probably hear this all the
time, but I just wanted to thank
you for your quick response to
my question. I placed an order
yesterday for Cubase VST, LM-4
and a few sample CDs. I've been
shopping for Mac software products
for some time and in a large
part made my decision to purchase
from you based on your prompt
and friendly response to my message.
Your website has very complete
information on each product,
so it was easy for me to research
what I needed. I was further
impressed by how easy your on-line
ordering process works, and then
by the follow messages I received
when I placed my order and when
my order was shipped (same day
I placed it!). Thanks again,
I'll definitely do business with
you again and will recommend
you to my friends!
J Gray (10-9-00)
I didn't send a thank you along,
did I? Your response was thorough
and useful and appreciated. When
I buy, I'll buy from you. Thanks!
J. Williamson (10-6-00)
Many thanks for the prompt service.
You can count on future business
from me!
R. Cirillo (9-15-00)
Just wanted to commend you on
hiring some great people. Greg,
Sharon and Julio have been most
helpful, and your order fulfillment
has been quick and efficient Ý rare
qualities in this business. Thanks,
S. Vertel, Senior
Music Buyer, Amazon.com (9-1-00)
Greg, THAT my friend is customer
service! Thanks a million. I'm
going to check out your suggestions.
Thanks again,
M. Franklin (8-7-00)
I received my order last Friday
-- UPS had correctly redirected
the package per your instructions.
I appreciate the fact that you
jumped right on the problem and
immediately solved it, along
with the shipping credit you've
offered. Mistakes will occasionally
occur with any company, but the
response to the problem often
determines whether you keep or
lose a customer. As a business
consultant, I have counseled
other companies in the past on
the importance of providing excellent
customer service after a mistake
is made... and your response,
fortunately, was "by the
book". I won't hesitate
to order from your company again
in the future. Regards
B. McElroy (8-2-00)
I received Delta 44 yesterday.
Thank you very much for delivering
the card even though I informed
the expired e-mail address. This
is the audio card, with 4 channel
2496 analog I/O, I had wnanted
for long time. The official agent
in Japan hasn't released the
card.I am very happy to find
audioMIDI.com in my net surfing.
Your price is the best among
the Internet shops I checked.
And it is still attractive for
me even though I paid the UPS
Express charge. If this is introduced
in Japan, the price might be
nearly $400. The only thing I
would like to request is to add
another option for the transportation.
For me, normal airfreight, maybe
cheaper than the cost by UPS
Express, is no problem. I can
wait for 1 or 2 weeks. Again,
thank you very much for you to
offer the special price for this
product.
Y. Takematsu (7-23-00)
I GOT IT TODAY................
thanks for the quick ground delivery!!!!!!!!!!!!!!!
B. Cohen (7-11-00)
Kevin: This is to say that my
copy of Sibelius arrived within
48 hours - and I live in a remote
part of England! I'm really impressed
with your service. The software
installed and registered OK.
You may like to know that, even
with freight charges and taxes,
the software cost two-thirds
of the price here! You saved
me 300 dollars!! Many thanks......
N. Ardley (7-10-00)
I received the LLS-8 on Monday,
as you promised. Thank you so
much for making this happen!
I plugged it in, and it worked
great. Hope you had a good holiday
weekend!
J. Underwood (7-5-00)
Thanks for the close attention
on the Waldorf Q shipping --
wow, I've never had that kind
of care before!
S. Wartofsky (7-5-00)
Thanks for the info...I ordered
the LM-4......so next week I
should be getting that and the
Rock REX CDs...... Thanks again..you
guys never let me down!
J. Earnest (6-28-00)
Oh, my dear, of COURSE I FORGIVE
YOU!! My, such sincerity is charming
in this techno-age. Overall,
I am quite pleased with your
company and its website (and
said so in the survey) and am
looking forward to future purchases
with your company, so no sweat.
Glad you took care of it on such
short notice! Now: what are you
doing working at seven thirty
in the evening? Regards, a satisfied
future customer
L. O Connor (6-26-00)
Good morning to you! This is
just a quick note to let you
know that I received my order
on Monday afternoon. I haven't
yet installed the software, nor
even opened the package, but
I want to thank you anyway for
your fast and friendly service.
E. Lentoni (6-21-00)
Oliver May, After careful consideration
I have decided to go with the
Knobby. I hadnt even heard about
this product before you told
me. But I read about it and since
it is programmable and better
than phatboy I am going to buy
it. I just want to thank you
for your help and I think I have
never in my life had such a good
service. Thanks.
G. Thor (6-15-00)
I got the software the next
day. I got the challenge code
the same day from Prosoniq via
email. So you guys basically
kick ass
B. Black (6-15-00)
Got it today! thanks for the
prompt service!!!
L. Minor (6-13-00)
Thanks for your help. I really
do apppreciate it. Everyone that
I have dealt with at audioMIDI.com
has been great. You are sure
to get my business in the future!
C. Kissel (6-9-00)
Great unbiased place to shop
and get info.
David in NJ (6-6-00)
Thanks for the update. . .the
Solo (the new one) is working
great (but I have not had enough
time to use it due to launch/landing/driving
to St. Augustine, etc.) but I
want to express m,y appreciation
to you for crediting my account
and for getting the new Solo
to me so fast. . .I WILL be buying
again afrom AudioMIDI.com soon
as I can scrape together a bit
more cash-you and your firm really
do stand out from the crowd and
dong business with you folks
is a distinct pleasure. Sincerely,
W. Worth (5-30-00)
Got the box on tues and have
tried it out some. Great plug-in!
Thank-you for the good service.
I would, and probablly will,
deal with you again.
T. Paul (5-25-00)
Hiya Russ! Thanks! The artmatic
Serial Number did the trick.
I'm very happy. Not to worry
about the late delivery of Hyperprism.
The Artmatic will keep me busy
for a while. Once again, I've
really enjoyed doing business
with Audimidi and will do my
best to refer everyone I can
to You. Have a good one.
L Lang (5-13-00)
Russ, Just wanted to say thanks.
The 2408 arrived apparantly safe
and sound. The new rack computer
I built fried its power supply,
so when the warranty item gets
installed (arrived today) I'll
have it up and running, together
with the midisport. Thanks for
the great followthrough.
B. London (5-5-00)
Ok Sharon I ordered my upgrade
on your site. I'm in your hands
now so I will receive my ADB
platform! Thanks again. Your
site is great, I can assure I'll
tell all my producer friends
here in Miami about you guys.
J. Gaviria - Morfeo
Media Inc. (5-2-00)
Hay Greg what a great response.
Just the kind of info I am looking
for. Greg in my opinion there
is an opportunity for some knowledgeable
person like your self to write
an article or articles in the
Mac media on the subject of how
to get started in this area.
Imagine someone like me, Mac
smart but MIDI dumb. They want
to a simple thing like write
music and have it put into sheet
music form. Something very basic.
I have looked for weeks now for
something like that and until
I found your web site I was at
a loss. I can buy a Yamaha MIDI
ready keyboard at COSTCO for
$149.00. But then what. I just
read the CUBASE VST brochure,
lovely thing, great color, scares
the poop out of me. Anyway thanks
very much for your prompt response.
When I buy, I will buy from you.
E. Theisen (4-30-00)
ALOHA RUSS; Received my DYNAMO
on Friday afternoon - you and
the post office did a fast and
good job !! thank you .... I
have it installed - and playing
with it already. DYNAMO will
be a useful addition to Sea-West
Studios. Mahalo
R. Keefer (4-30-00)
Hello there.... i just purchased
metasynth studio and am loving
it. i collaborate with a friend
who can import wav files into
her edition of cool edit pro....
by the way, the service and friendliness
of deling with AudioMIDI on the
phone last Wed. was UNsurpassed.
i will do all i can to recommend
to my music friends that they
look to AudioMIDI for their software
needs. you guys and gals are
just great! thanks in advance
E. Lang (4-27-00)
Hi Russ, I received the package
shortly after I sent you my e-mail.
I'm very pleased. Thank you for
the great service.
C. Genereux (4-27-00)
Many thanks to Oliver May and
Russ at AudioMidi and Marty and
Mike at Antares for their assistance
in my downloading and authorization
of Antares Auto-Tune LE. It works
just dandy.
J. Seaman (4-16-00)
I am so impressed! I have never
has such quick service over the
internet, nor has anyone taken
the time to email, call, AND
send me UPS tracking notification
for an order! I can't believe
I just now discovered AudioMidi.com.
You have a new loyal customer
in me! I look forward to my purchase
and the opportunity to order
from you again. Thank you for
raising the bar on my expectations
of customer service from eCommerce
companies. Truly it is a breath
of fresh air and something I
will tell every musician I meet.
B. Smith (4-15-00)
Great! Thanks Oliver...you've
all been a big help to me. And
what great service! You even
have UPS email me the tracking
number and shipping info. I'm
normally a very critical, cynical
person when it comes to business
practice...and my criticisms
are usually easily confirmed.
I can honestly say the service
I have thus far received from
your company is the best I've
seen in years. Keep it up!
D. Marcus (4-4-00)
Wow you guys are great! I'll
recommend you to all my ProTools-using
friends.
J. Schrock (3-29-00)
Dear russ, ResponseCode was
acquired, and Authorization went
well! I appreciate your attention
to the matter. Thank you! And,
I am glad to maku your acquaintance.
K. Nagai (3-23-00)
Success!!! I picked it up on
Friday at the post office. Works
as advertised. I am happy, and
you deserve Employee of the Month.
I still don't understand how
UPS delivered the first package
to Washington, DC, but I'm also
going to be EXTRA careful filling
out online forms. Thanks a bunch.
I will shop with AudioMidi again
in the future. So that means
you've kept a customer. Hopefully,
with the right address, any orders
will go smoothly. Thanks again.
J. Jacocks (3-18-00)
Thank you for your response;
I got the tracking number. And
it is a pleasure to do business
with you!Please keep me posted
for the second hand items you
receive!
C. Oyal (3-7-00)
I would just like to say thanx
to all at Audiomidi.com. I have
received my order and all has
gone pretty smoothly with excellent
help from yourself and your info
team. Thanx again Russ,
A. James (3-2-00)
I appreciate your reponse and
quick shipment -- I am not used
to on-line companies providing
such service. :)
M. Denison (2-28-00)
Thank yo very much for the great
customer service and fast reply
to my letters, thank you guys
very much i plan to rever you
to all my friends
C. Pez (2-24-00)
Thank you very much. I really
appreciate that. On my next purchase,
I'm going to remember AudioMidi!!!
That's for sure... Regards,
M. Teixeira (2-16-00)
Hi folks-- I received my FastLane
today. Thanks for your speedy
service and helpful feedback
regarding my order--I really
appreciate the details such as
the UPS tracking number. You'll
be at the top of my list next
time I'm shopping for MIDI hardware
or software.
A. Schabtach (2-11-00)
I just want to tell you THANKS
for your quick service, sending
the Q-Rack out so quickly and
then being there in case of problems...
As luck would have it, I was
able to trouble-shoot myself
by switching MIDI channels on
my controller to channel 3...
BINGO! (IT'S ALIVE!!!) Please
keep after the Waldorf merchandise
and I look forward to future
business with you and AUDIOMIDI...
Thank You again...
S. Siers (2-10-00)
Hi Russ; Let me just say how
impressed I am at the speed of
this. I did get my package today.
Usually a company will offer
next day service but won't get
the thing out the door for a
couple days. This won't be the
last time I Shop at your Website.
I'm very impressed. Keep up the
great work!!!
U. Rehberg (2-8-00)
thanks russ, i like the site
and so far i like the service
happy to be a customer best wishes
P. Avanti (2-8-00)
Thanks Russ, clearly my mistake
on this. Sorry for the distraction.
I appreciate your help and look
forward to purchasing more products
from AudioMIDI in the future.
E. Masters (2-7-00)
Just want to thank you for getting
the delta 66 out to me 1/29/00.
Arrived Saturday morning and
it totally rocks!! This puppy
is one slick interface and works
great! I've already told others
of your service and you'll certainly
get more of my business!! Keep
up the good work!
Vic - AKA musicman
(1-31-00)
Thanks Russ, I am very excited
about this plug in. I just ordered
a 700mhz p111 with 256meg ram
that will be just for music.
You will be hearing more from
me. I love and use Cubase VST24
and Acid Pro 2.0. I leave it
all in the digital domain and
burn cds from there. Very cool
stuff after all these years of
external gear and the headaches
and costs to go with it. Thanks
for your cool company.
B. Hunt (1-26-00)
Thank you for your kind response
and advice... I'm so glad to
have cakewalk guitar track....
And if I have some trouble with
guitar track or want to buy another
product, I'll give you e-mail...
Best regards...
S.J. Park (1-25-00)
Russ, the unit came on friday.
Thanks for moving this along.
You've been a great assistance.
I'll definitely be shopping at
audiomidi again.
T. Gibbons (1-24-00)
I received it today (ahead of
schedule)! Thanks for speedy
service and keeping me up to
date.
E. Klinkner (1-20-00)
Thanx for the top notch customer
service. Some of THOSE OTHERS
could learn from y'all.
M. Wothe (1-20-00)
I got the Delta 66 on Friday,
thanks! So far, everything is
working well! I will really be
pushing the card this weekend
during a recording session, but
it is already working better
than the Gadget Labs card that
I tried previously. Thanks again
for the great service.
K. Price (1-18-00)
Thanks for your prompt attention
shipping out the missing part
of the order... It caused no
problem....the wavcenter/pci
works great.... Looking forward
to future purchases with audioMIDI.com
C. Traweek (1-15-00)
It was good talking to you,
as well, Russ. It's nice to have
a company so on the ball with
respect to the current wave of
new software coming out. In each
of my calls to your business
there's been one thing missing...The
bitter cold feeling I've gotten
from other internet/catalog only
dealers, and that is the one
thing that will keep me coming
back to deal with AudioMidi.com.
You're top notch!!!
J. Winn (1-14-00)
Thanks again for the prompt
response to my question earlier
about the Solo by Seasound, I
cancelled my previous order from
another company that could not
offer the same fast service.
If you could just shoot me an
email when you finish running
my credit card and let me know
when you are going to ship it
for conformation, I would appreciate
it. Thanks again for all your
hope.
J. Panz (1-14-00)
Hi Russ, I am writing an email
to Ben at Aardvark regarding
the know issues that I encountered
and ways to resolve them short
of a bug fix. I also spoke with
my friend Steve Fazio again last
night and he will be calling
you for an aark24. He said he's
getting it. When I 'm don with
the email, I'll cc you. Again
thanks for everything you did
for me, my needs were really
met.
A. Fiori (1-12-00)
Sony Online Entertainment
Dear Audiomidi, I am writing
to thank you for giving me such
an outstanding service. You gave
me a quick reply to my email
and you told me exactly what
I wanted to know without having
to write back again. You shipped
me another copy of Cubasis VST
for PC after I had been sent
an incorrect copy. You made my
life easy by saying not to send
back the incorrect copy but to
give it to a friend. I am writing
instead of my father because
the gift of Cubasis was for me.
I cannot believe the standard
of service because it is so good.
In future if I need anything
that you supply, I will not hesitate
in coming to you immediately.
I am going to recommed you to
all my friends. I live in England
and this sort of service would
never happen because the shops
just don't care but you obviously
do. Thank you once again for
excellent service
C. Gregory. (1-12-00)
I really enjoy audioMIDI.com,
and I am sure I will become a
regular customer, since I just
upgraded my studio to Cubase
VST and a Powerbook G3 (i've
already purchased several items
from you guys, and you have been
excellent so far...).
J. Gude (1-6-00)
It is a pleasure working with
you. I'm sure we will have more
opportunities over this new year
for further business. Thanks
for tracking down that Opcode
device. Talk to you soon!
F. Ritter (1-5-00)
Hi russ....just wanted to let
you know that the keyboard Just
arrived about 7 minutes ago!!!!
Thank you sooo much! You are
amazing and wonderful We will
dedicate our next album to audioMIDI.com....=o)
most of it will be made with
toys from it...we will send you
a copy when it is done!! and
check out our page if you have
a chance http://www.diskosquid.net
we will linnk ya in a few days
we are updating this week! thank
you again
D. Dragotta (1-4-00)
Thanks for the nice message,
congratulations on the good year
and continued success, which
I feel, is pretty sure considering
the way you care for your customers.
A happy, healthy New Year to
you and yours
D. James (1-3-00)
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