I just bought some equipment from audiomidi. I
want your sales department to know that Greg Ripes made this sale
for your company. He was very helpful in guiding me to the right
gear and in advising me about the computer requirements. Kudos
to Greg Thanks for the help. I look forward to receiving the gear
and getting it up and going. I know that I can count on Greg and
the others for help if I need it. Congratulations on your new
building and location.
G. Gagliardi (12-29-01)
Call me sentimental, but I have really developed a fondness for
your company! I like your old site, I like your new site, I like
your staff, I like your dogs, I like your house and office complex,
I like your prices, I like your service, I like your follow-up,
I like your pretty-much-everything. I suppose I could have condensed
that somewhat with parallel sentence structure, but it felt great
typing it and saying it out loud at the same time! Mark my words,
I will have you in my 'thank you' list when I reach the podium
at the 2003 (or 2004) Grammies. All the best to you & yours
this Christmas. Best regards,
E. Jay (12-20-01)
Dear Mr Jones, I want to an opportunity to thank Claudio Gamez,
and I think you should know why. I was expecting a order last
week and when it had not arrive by Friday, I called to find out
why. These were discs I needed for class on Monday. Cladio tracked
them and gave the exact time of their arrival. When I got home
I discovered that although the Groovemaker box was sealed, there
were no discs inside. I called Cladio and he promised to look
into the problem. I expected to hear back from him on Monday.
Several hours later that Friday Claudio called me. I was so impressed
with his concern for your customers, that I had to write. I hope
you will take a moment to recognize his commitment to excellence
customer service. This is what maintains customer loyalty.
P. Benben (12-03-01)
Hi there - I found your site through Amazon.com Z stores. The
reviews there about your company were great. And they're all true
too! I can't believe the price I paid for my Midisport 2x2 (nobody
nowhere is selling these for under +/- $90.00) or the service
I received. I needed it by today, I got it by today. My 4-day
weekend is set! You folks are just great! I will tell everybody
I know to shop first at audioMIDI.com. I may just open up my office
window and shout it to random folks on the street here in Chicago
- I'm that crazy about ya! Thanks so much and happy holidays -
L. Brooks (11-20-01)
Hello, I recently purchased "Cubase" software from
your company. I was having difficulty getting everything to install
properly so I called your tech support. Even though your staff
was moving offices, they still had time to be very polite and
helpful. I was especially impressed with, and thankful for, Greg's
help. He spent alot of time on the phone talking me through the
problems. Although I'm sure I probably needed to contact "Steinberg",
(which I did, later), Greg was very patient with me and made me
feel comfortable with my new product. He is very knowledgeable
and went above and beyond his job description, I'm sure. I will
definitely use your company for future purchases. Sincerely,
T. Alltop (11-19-01)
Thanks so much. You guys are top-notch and I'll make sure to
direct all of my future audio needs toward your team at AudioMidi.
J. Huffman (10-30-01)
Kevin and the woman I spoke to were extraordinarily helpful,
so much so that I purchased an item from you that I could have
gotten cheaper elsewhere (even taking into account free shipping).
N. Pardee (10-30-01)
I am writing to thank you for the excellent service your staff
provides. When I called yesterday and spoke with Kevin, although
he told me he was more familiar with MacIntosh computer audio,
he was patient and answered all my questions as best he could.
Then he politely asked if I would call a few minutes later when
Greg returned from lunch. Greg did not rush me off the phone,
but patiently answered all my questions with my best interest
in mind too, regardless of what product I purchased from your
company. In fact he advised me quite specifically on technical
issues in areas that nobody had previously addressed as thoroughly.
I left the discussion having a far clearer understanding of the
material than before. As my question involved the wisdom of my
recent purchase of a notebook computer, the answer was significant
to me. If recording audio and midi were not reliably performed
on that machine, I would have been ill advised to have purchased
it to begin with. When I finally do buy computer audio accessorys,
I now know who to consult. Thank you again for such a dedicated
staff.
M. Khaleel (9-20-01)
Just wanted to say thank you for the great deal on the Midex8's.
Just got them today. I also ordered SampleTankXL from you a couple
days ago. Heard it at NAMM and thought I could use it right now.
Big thanks for the t-shirt. WOW! That's far above-average in the
t-shirt realm. Very Nice!!! I've been dropping your website to
some felllaz looking for some Hammerfall DSP's. Hope they come
your way. Take care friend....
D. Patton (8-14-01)
I just wanted to let you know that have had several interchanges
with Greg Ripes regarding audio interfaces. In the several years
that I have been involved in online purchasing, I have never dealt
with a representative who has been more helpful. I think that
if all of your staff is as good as Greg, then you are one very
lucky boss. Regardless, I have decided to make a purchase that
I think is very well suited for my needs, and I could not have
done it without his help!
Z. Dance (8/8/01)
Your Website stays exclusively the first to reach when I plan
to purchase and investigate new gears. Your choice of the new
products is definitely to the point! Also I welcome your own recent
product reviews. Their real-world check/ evaluation should be
very interesting to all composers. This shop is great! Thank you.
J. Kojima (7-29-01)
Hi, Just wanted to say that I got the AudioMidi shirt you guys
sent me, just wanted to say thank you. You guys rule! AudioMidi.com
is the best site on the web - and probably anywhere else - for
computer music needs, period. I recommend you guys to all my friends.
Thanks again,
D. Madden (7-30-01)
Hey this is a really great service that you guys have. I've written
emails to different manufacturers and magazines and I've never
gotten responses to them. I really appreciate you taking the time
to respond. I know you must recieve hundreds/thousands of messages
every day. Thanks for helping to keep this boomer booming:) I
didn't know where to begin to look for this information.
J. Wilson (7-21-01)
I must say, that your web site is one of the best on-line shopping
site's I have seen or used. It is very intuitive, and all information
that I need is readily available. It is also very refreshing to
receive an e-mail informing me that a particular item that I have
ordered is on backorder, instead of finding out about it after
the fact. I look forward to doing business with you in the future,
and you can be sure that I will inform my students about the best
place on the World Wide Web to acquire MIDI components. Regards,
M. Sharpe (7-10-01)
I have talked with Greg (Sales/Tech Support) in the past and
he has been extremely helpful and also very knowledgeable on recording
software and hardware. I have spoken with Greg a couple times
with questions on Cubase VST 5.0 versus Logic Audio Platinum.
I told Greg that I already had LOGIC and was interested in purchasing
Cubase. He said they are both very good applications, but there
was no need to buy Cubase, as Logic is a very comparable product.
He also advised me that if I did decide to buy Cubase, there was
a competitive upgrade available that would save me around $100.
Plus he answered some hardware questions that I had. All I am
trying to say is, I appreciate the time Greg took, even though
I didn't buy Cubase. I have talked to the sales people in the
past at Guitar Center and all they are interested in is making
a sale and can tell me very little about a product. Reason being,
they probably know very little about the products they sell other
than the color of the box it comes in. This afternoon I spoke
with Greg about an application titled "Auto-tune" by
Antares. I asked him what version I needed and just as before,
he was very helpful. He advised that I go with the Auto-tune Direct-x
version and explained why. In the future, my first call on all
of my recording software/hardware needs will be AudioMidi.com.
With excellent service and good prices you can‚t wrong.
Thank you and thank Greg once again for me.
L. Balasa (7-2-01)
Mr. Jones; I gotta say, in 3 years of being an on line consumer
you guys are like a light at the end of the tunnel (you even list
email addresses of employees and higher-ups, instead of hiding
behind 'webmaster'). You guys have always been right there with
price, availability, quick shipping (including automated UPS tracking
#s), but a couple of weeks ago your customer sevice really shined.
I needed a new soundcard quickly, and after consulting various
people I opted for RME Hammerfall Lite and had you guys ship it
2-day air. On the day of arrival (before it actually arrived)
I found out that it didn't have analog ins/outs. After a quick
research decided on RME Digi96/8 PST. I called AudioMidi to find
out about getting a return authorisation # and figured after UPS
drops it off I'd be repacking it with a form and RA# to take to
UPS, then after you guys got it, ship me out the other one and
I'd have my soundcard about 10 days after I ordered it (my mistake,
my fault). Not only was there an actual phone number for me to
call, but I got someone right away (unbelievable). I spoke to
a guy named Kevin, who, if he just processed the RA# I'd have
been satisfied, but he started helping (a rare experience with
most online or offline companies). First he said to refuse the
package and he'd ship out the new one, then I told him there wasn't
enough room on my Mastercard. He researched further (got help
from Kincaid, another superservice dude) , and told me to refuse
the package, and when it came up with UPS officially refused (which
only took a few hours) he'd send out the new soundcard, without
charging my credit card. Then after you guys got it back, figure
out the difference and adjust the credit card accordingly (which
ended up being around a hundred bucks credit to my card--cool!!).
It was sent overnight UPS, so in less than 24 hours I had my badly
needed soundcard. Kevin and Kincaid showed some concern for a
customer, went a little above and beyond the call of duty, and
saved my world from at least a week of delays and major headaches.
Hats off to you, Kevin, Kincaid, and all the other super people
at AudioMidi.com; the best of the best!! Sincerely;
B. Ryan (6-18-01)
Just wanted to take a moment to let you know you guys rock. Just
last night I sent a question via email regarding a rather complicated
situation with a return, cancellation and a mis-shipped product.
I'm ashamed I didn't get his name, a very nice gentleman helped
me sort it all out with a phone call to me first thing this morning.
I know that if I went through the same complications with someone
like, say, Mars Music, I'd have died not knowing what all of the
charges/credits/etc. were. There was a reason I chose your company,
you simply have the best customer support of any online store
I've been to, not just music-related. I will recommend you to
everyone I know who needs music gear. Keep up the good work!
A. Kilna (6-14-01)
thanks for the reply. it was my mistake - i contacted emagic
and everything is fine - i got the 4.7 upgrade automatically when
i installed. sorry for being so abrupt - it was not a good time
for me to assess all this and contact you. thanks for the great
service
D. Colquitt (5-30-01)
Brent Hoover replied to my post in the Yahoo Logic users group
and got me close enough to the right solution. (Select 16 or more
inputs in Logic audio hardware screen and then use different set
of inputs... he said 9/10.. I ended up having to use 17/18 but
it got me there!) As always, you and your staff rocks! :-) This
is the second time you've helped me with my questions and prevented
me from throwing $ at the problem. Offer continues to stand, anytime
you may have any interactive or web-related questions, feel free
to email me and maybe I can return the favor some day. Regards,
JoRoan Lazaro Design
Director, America Online (5-6-01)
I just wanted to say a big THANK YOU! I have just landed a job
serving as post production/sound editor for an independent film.
I have been all over the web (and I mean ALL OVER) trying to come
up with a inexpensive way to transfer betacam masters to my studio
to sync audio with my DAW. I found a JVC S-VHS HI-FI deck (at
B&H) with a independent linear audio track that does not mute
in search mode and a SMPTE LTC gen/reader. I have worked with
SMPTE on 2-inch, 24 track analog tape, so I figured that with
the concept being the same, it should work. I might note that
I have not fully tested it as of today. After finding your link
on Google, It was a great relief to find your very informative
artice listing this approach as a very cost effective method for
post production. I can not say it enough, THANK YOU!
K. Phipps (4-26-01)
Thanks again. I hate returning things, I know there is a cost
for you. I will make sure to send as much business as possible
your way to make up for it. I have been posting your praises on
various chat boards and groups.....
K. Price (4-17-01)
Russ, I had to send a letter of thanks for the EXCELLENT service
I recieved from you and your company. As you may recall, due to
a mess up by FedEx, an item that I ordered from you was not going
to make it to me. Per my request, you 2nd day shipped me a replacement.
Not only did you risk the cost of somehow not getting the original
item back (not likely, but possible), but you also ate the cost
of the 2nd day shipping (hopefully you got FedEx to pay!). Excellent
Service! I have recommended Audiomidi.com to others due to to
other past good service, but now I will be even more enthusiastic
about recommending Audiomidi.com! Thanks again,
K. Price (4-12-01)
Greg, Thanks for the invaluable advise. I might have made a tremendous
mistake otherwise. Will consider the preamps. Regards,
E. Kwek (4-3-01)
Hello Kincade, Yes, all is well. Today I recd. the deluxe version
but the U.P.S. caught me off guard as he wanted to pick up the
first shipment. I haven't heard a word from Thinkware! The package
just showed up. Tomorrow I will ship back the first one and then
we should be square. Thank you for your involvement. A little
communication goes a long way. Thanks again.
J. Courtney (3-19-01)
Thx Kevin 4 the prompt clarification (the HTML corrected invoice
is neat). U're the Man ! :)
D. Tan (3-16-01)
Hi, Kincaid: Thanks for the responsive answer. I have been shopping
for pc recording for sometime. I like your web site as well as
your sale staff: very friendly and pleasant. Definitely I will
visit your site again. I am setting up my home studio and looking
for condenser mic: specifically Shure SM81, etc. Thanks again
and best wishes.
M. Zheng (3-8-01)
Great website AudiMIDI.com! Hope you pick up more GigaStudio
orchestral libraries, especially offering them at great prices.
Will keep looking for them and awaiting Dan Dean's woodwinds.
Best wishes,
Alan (3-6-01)
Thanks for the tips. The latency tip was timed perfectly. I was
at my wit's end with my Logic program.
R. Maynard -Laughing
Crow Flutes (2-26-01)
Wow, thanks so much! I appreciate the need to be thourough with
billing information on the net. I think though that your site
could benefit from a little more prominent placement of the "international
orders" form... I missed it the first time through, thus
the mix up. Thanks again for the (amazingly) quick response time
and, in general, excellent customer support,
J. Cooke (2-12-01)
Thanks Maya - you guys are my favorite supplier - that's the
truth!!
D. Rackley (2-13-01)
Thanks so much for your answer. I'm very pleased with this transaction
and looking forward to doing more business in the future. Thanks
again. Best wishes,
A. Purgue (2-8-01)
Thanks so much for your prompt reply. That shows excellent customer
service. Don't you hate it when things like that happen? I will
shop with you again should the need arise.
L. Shaw (2-7-01)
Just wanted to let let you know that I received all the software
a few days ago and everything seems great. Thanks for all your
help and I look forward to dealing with you again. I dont know
if I mentioned this but the whole complecatioin with Amex was
because, apperantly, they only keep the 2nd shipping address active
for 30 days. thats way it wasnt still on record for this order.
Anyway, thanks again for everything.
R. Al-Qabandi (2-7-01)
Maya, Thank you your update and confirmation. It has been a pleasure
doing business with you. Feel free to keep posted on any specials
you might have. Thanks
K. Swanson (1-30-01)
that's great! thanks for the wonderful service! i'll let you
know as soon as the replacement arrives :)
T. Johnson (1-23-01)
thank you very much. i am very pleased with your service and
i will definitely be a regular customer.
J. Hernandez-Miyares
(1-22-01)
I would like to thank you for maintaing such an incredible staff
at AudioMidi. I got lucky when I asked Greg Ripes a question via
email the other day. Since then, Greg and I have established an
ongoing dialog via AOL's AIM about DAW technology and all of the
equipment I will need to get my home studio moving. I haven't
been able to stump Greg. He has explained in great detail everything
I've had questions about, and brought up things I need to look
out for in the future. He has provided opinions on hardware and
software, and in great detail, pointed out several options and
the pros and cons of each setup he has engineered for me. He is
truly amazing, and a credit to your company. I only wish he were
on commission so he could cash in on my purchases in the near
future. I can't say enough good things about Greg, he has really
helped make many of my decisions very easy through his seemingly
endless knowledge and admirable professionalism. Thank You again
Russ!!! Cheers!!
D. Lenton (1-17-01)
Dear Maya, My sincerest thanks to your prompt action in getting
the software. I got an email from Arboretum that I could download
their software just last night. Though I haven't do so and I am
not sure whether their downloaded version works just as well,
I wonder if it's alright for you to hold the package for me for
just a couple more days until which time I have completely tried
out their download version and that it's in perfect working order?
I truly appreciate your impeccable service.
D. Lau (1-17-01)
I appreciate your upto date information. I will be waiting to
hear from you for the shipment information. Thanks again for the
great customer service. Kindly,
I. Cicek (1-3-01)
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