Frequently Asked Questions Concerning Shipping:

1. Do you ship to...?
2. How much will shipping cost me?
3. Can you ship it some way besides UPS?
4. Parcel Post is so much cheaper, can you send it that way?
5. Is that the total cost of my order / Do you charge tax?
6. Can you declare the value lower than the actual value so I can avoid paying duties?
7. If something doesn't work, can I return it?
8. Can I get support from my local distributor?
9. The power standard in my country is different than in the US, will I be able to run this device in my country

Have more questions not answered here?

Just Contact Us!

1. Do you ship to....?

   audioMIDI.com will ship serial numbers to any place on the globe. With a few exceptions this covers most of the world. In addition we ship only a limited number of items Internationally..

2. How much will shipping cost me?

   On every product page is a "Shipping Options" button that will calculate shipping via UPS. If this calculator does not list shipping options for your country please try entering a Postal code if applicable. If it still does not list a rate, that means that UPS does not provide service to your country. Please contact us here and we will determine what the best way to get your order to you is.

3. Can you ship it some way besides UPS?

   Absolutely, please contact us and we can discuss alternate shipping options.

4. Parcel Post is so much cheaper, can you send it that way?

   Unfortunately we cannot offer shipments via Parcel Post as these packages are not trackable.

5. Is that the total cost of my order / Do you charge tax?

   The costs of the item and the shipping are the total that audioMIDI.com will charge you. If we ship within California we are also required to collect sales tax. However, more than likely your country will charge you custom fees. What these charges are differ from country to country and often are difficult to calculate. The best way to determine what these charges are is to contact your local customs office. This number is usually listed in your phone book under government agencies.

6. Can you declare the value lower than the actual value so I can avoid paying duties?

   Unfortunately declaring less than the true value is both a violation of American law and the laws of most other countries. In addition, we could lose the right to export to your country should it ever be discovered that we were misrepresenting the value. Also, we cannot insure the package for more than its declared value, which in cases of a mishandled package could end up costing you a lot more than you would save.

7. If something doesn't work, can I return it?

   Yes, however some conditions specific to International sales apply. Shipping is not credited, even in cases of defective items. Also, non-defective items will be subject to a 15 percent restocking fee.

8. Can I get support from my local distributor?
   

   In most cases you will need to get support from the distributor in the U.S. since you effectively bought the product in the U.S. If you should need to receive warranty support, that would mean you would need to send the item back to the U.S. There are a few cases where support is not available either locally or in the U.S. If you are concerned about this, please contact the company that makes the product you wish to purchase and find out what their policies are.

9. The power standard in my country is different than in the US, will I be able to run this device in my country?

   This varies widely from device to device. Many devices, especially those with internal power supplies are switchable to other standards. Other devices may require a special adapter which may or may not be available from the manufacturer. Please contact the manufacturer or us to ensure that the correct power supply for your country is available.

Shipping Services / Carriers:

audioMIDI.com is happy to ship your product to you in almost any method possible to virtually any place on the planet. If you don't see it listed here, please contact us and we will be happy to make alternate arrangements for shipping.

UPS Shipping Information

For all Domestic and International shipping, our primary carrier is UPS (United Parcel Service). UPS offers a variety of domestic service options from ground to Next Day Air.

USPS Shipping Information

We currently only offer USPS shipping to those locations for which it is the only option, e.g. P.O. Boxes and APO.

FedEx and Other Shipping Carriers

In addition to UPS and USPS, we can also ship your package FedEx or many other shipping carriers depending on your needs, including Yellow Freight, and others. Please contact us to request special shipping quotes and services.

Will Call

If you are in the Chatsworth, CA area, and are interested in picking up your order, please call us for directions and times at (818) 993-0772.

*audioMIDI.com will ship any order over $99 within the United States, for FREE. The only items that do not qualify are items that are so heavy that they are prohibitively expensive to ship (e.g. speakers). This is anything over 30 lbs. both dimentional weight and actual weight.We reserve the right to choose any method of ground transport, however, normally this will be UPS Ground.